Our Policy
Frequently
Asked Questions
PRODUCT RELATED QUERIES
Absolutely! Just fill our form giving us your exact requirements and we will get in touch with you shortly.
Absolutely! We will be happy to send you our latest catalog. Just subscribe to our mailing list to receive it directly, along with updates on new products.
Absolutely! We are here to assist you. You can reach us by phone at +919820921360 or email us at rajulsteelcentre@gmail.com
We Can Help You Cut to Size!
At Rajul Steel Centre, we understand that your projects may require specific measurements. That’s why we offer customization on a wide range of metal products!
Here’s what we can cut to your desired length:
- Pipes
- Tubes
- Rods
- Bars
- Angles
- Channels
Need a specific width or length? We can handle these materials:
- Coils
- Sheets
- Plates
- Pattis
- Shims
Get a Quote now for Your Custom Needs
In most cases, we do have a minimum order quantity to ensure efficient processing. However, it can vary depending on the specific product and your overall order. The best way to find out is to contact us with your requirements, and we’ll be happy to provide a quote and discuss your options.
We may offer discount on bulk purchase depending on the quantity. Please email us at Rajulsteelcentre@gmail.com for further discussions.
At Rajul Steel Centre, we are committed to delivering exceptional quality across our entire product range. Here’s how we ensure you receive consistently reliable products:
- Strict Quality Control: We implement rigorous quality control measures throughout our entire supply chain, from material selection to final product inspection.
- Reliable Sourcing: We partner with reputable suppliers known for their commitment to quality and adherence to industry standards.
- Clear Material Test Reports: We provide you with test certificates for the purchased products upon request. These reports verify the material properties and specifications to ensure they meet your requirements.
LOGISTICS RELATED QUERIES
Ship it Where You Need It!
Yes, shipping and billing address can be different as per your convenience.
Currently, we require full payment upfront to confirm your order. This ensures smooth order fulfillment and helps us maintain competitive pricing.
We understand that some customers might prefer other payment options. We’re constantly evaluating our offerings, and we may introduce additional payment methods in the future.
- Cash: Pay in cash upon pickup at our store (Only if applicable).
- Cheque: We accept cheques for in-store or mail-order purchases. Please ensure cheques are made payable to “Rajul Steel Centre.”
- Online Payments:
- IMPS (Immediate Payment Service):
- NEFT (National Electronic Funds Transfer)
- RTGS (Real-Time Gross Settlement)
Please Note:
- For online payments (IMPS, NEFT, RTGS), kindly mention your order number in the payment reference for easy identification.
- Cheque clearance times may apply. For faster processing, consider using online payment methods.
We recommend contacting our sales team if you have any questions about specific payment methods or require further assistance.
At Rajul Steel Centre, we strive to get your metal products to you as quickly as possible. Here’s a general guideline for shipping timelines:
- Order Processing: Once your order is confirmed and payment is received, it typically takes 1-2 business days for processing (preparing the materials for your order in case of customized products).
- Shipping Time: After processing, shipping usually takes 2-3 business days depending on your location and the chosen transport method.
We offer flexible delivery options to suit your needs!
- Choose Your Preferred Carrier: If you have a trusted transporter or courier you prefer to use, you’re welcome to provide us with their details during checkout.
- We Deliver Too: Don’t have a specific transporter in mind? No problem! We can arrange delivery transporter closest to you that works best for your convenience.
Any kind of discrepancy in quality or quantity must be reported immediately. Products will only be exchanged if they are found in their original length, size and shape (Excluding the customized cut materials). Exchange is available within 7 days of purchase.
Returns are only accepted in case of shipping errors made by us or incorrect materials.